Luxury Cars Oklahoma City

Volvo service technician

At Jaguar Volvo of Oklahoma City you'll find unlimited income potential, paid time off, training, 401(k) program, health, dental, life, and disability insurance, employee vehicle purchase program and fantastic advancement opportunities.

EOE DFWP

For inquiries and to send resume, contact Service Director at ggershfeld@jvokc.com

Job Summary:       The General Service Technician is responsible for performing vehicle diagnostics, repairs, and maintenance according to Volvo factory standards for labor time, Fixed Right First Time, and Customer Satisfaction/Care By Volvo goals.  The position may also entail participation in a mentoring/apprenticeship program. 

 Principal Responsibilities:     §  Thoroughly performs appropriate and necessary diagnostics to identify vehicle problem utilizing all available factory technical information and specified tools/equipment.

 §  Performs vehicle repair as outlined on repair order within specified time frame according to proper factory repair procedures and dealer policies.

 §  Reviews service write up to verify required work.

 §  Determines if vehicle requires any other work and immediately advises details to Service Advisor including if repairs can be completed within time promised.

 §  Secures needed parts from the Parts Department

 §  Strives to exceed customer expectations for repair.

 §  Ensures service repair notes/records are clear and well documented.

 §  Road Tests vehicles to ensure repairs are properly completed.

 §  Ensures the cleanliness of customer vehicles.

 §  Ensures warranty claims are properly documented and submitted in a timely manner.

 §  Assists Service Advisors as needed in communicating with customers about vehicle repairs.

 §  Attend factory training classes to stay current with new vehicle systems; attend technical training classes, keep up to date on industry developments/information, and seek professional certifications.

 §  Comply with federal (ie, OSHA), state, and local regulations governing safety  and hazardous waste disposal.

 §  Maintain a clean and neat work area.

 §  Use shop tools with care, and take time to keep them organized, clean and properly maintained.  

Job Specifications: 

 Education and Experience(Knowledge):

• Minimum High School Diploma or equivalent
• ASE Certification preferred
• Knowledge of Volvo service preferred
• Valid Driver's License and good driving record
• Some experience in auto repair;  Volvo service experience preferred.

 Competencies/Skills:

 Ability to read and comprehend diagnostic service information including wiring diagrams.

• Computer Skills
• Knowledge of and ability to use service shop equipment.

 Work Environment :

• Employee must have full set of personal tools
• Employee must be able to operate shop equipment and power tools.
• Employee will be exposed to noise, dust, wide temperature variances (cold to hot) and will be required to lift heavy parts and equipment up to 75lb

Technicians

Job Description:
The Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. A Technician is expected to perform quality work without direct or continual supervision and be able and willing to work on all work assigned to him/her.

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New/Pre-Ownes Sales Consultant

  PURPOSE OF POSITION
The purpose of the New/Pre-owned Car Sales Consultant is to ensure an extraordinary client experience while creating client advocates. A New Car Sales Consultant will assist clients in the purchase and ownership experience while providing an excellent level of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

Utilizes Client Relationship Management (CRM) software

Has proper knowledge of products, market trends, and certifications

Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction

Knows and understands the Jaguar Volvo Mercedes-Benz of Oklahoma City Privacy and Information Security Policies, and adhere to the requirements

Attends weekly department meetings

QUALIFICATIONS

 Prior sales experience (preferred)
 Experience providing quality customer service
 Professional appearance
 Demonstrated communication and interpersonal skills
 Organization and follow-up skills
 Computer literacy
 Must have a valid state driver's license

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Drivers License (must be insurable)

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER
Results-Oriented
Decision Making
Organizational Skills
Teamwork
Interpersonal Skills and Relationship Building
Flexibility
Stress Tolerance

 COMPENSATION
At Jaguar Volvo of Oklahoma City you'll find unlimited income potential, paid time off, training, 401(k) program, health, dental, life, and disability insurance, employee vehicle purchase program and fantastic advancement opportunities.

EOE
DFWP

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